Refund policy

RETURNS

To be eligible for a return, items must:

*Be unworn and unwashed 

*Be free of makeup, deodorant, perfume, pet hair, and other stains or odors

*Have all original tags attached

*Be in the same condition in which they were received

Sale, clearance, and "Last Chance" items are final sale and are not eligible for return or refund.

How to start a return

*Please email raeanddco@gmail.com within 14 days of receiving your order. Include your order number and the item(s) you'd like to return.

*Please do not male a return before receiving return instructions from us. 

*Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. 

REFUNDS

*Once we receive and inspect your return, we will notify you whether your refund has been approved.

*Approved refunds will be issued to the original form of payment. Please allow 3-7 business days for your bank or payment provider to process the refund after it has been issued. 

*Original shipping charges are non-refundable.

Damaged or Incorrect Items

*Oh no! If you receive an item that is damaged, defective, or incorrect, please contact us at raeanddco@gmail.com within 48 hours of delivery. 

Please include your order number and photos of the item and packaging so we can make it right. 

EXCHANGES

*Because inventory can sell quickly, we do not offer direct exchanges.

*If you need a different size or item, you may return the eligible item according to the policy above and place a new order for the item you'd like. 

Return Exceptions

*The following items are final sale and cannot be returned:

-Sale or clearance items

-Last Chance items

-Items marked "Final Sale"

-Gift Cards

-Any item that does not meet the return-condition requirements above

Questions?

We are always happy to help!

Rae + Co. Boutique

raeanddco@gmail.com